About the Role
• Handle inbound patient/caregiver enquiries via phone, WhatsApp, email
• Conduct outbound calls to follow up with leads
• Understand patient medical situation and emotional needs
• Educate clients on how Integrative Therapy complements medical treatment
• Recommend suitable product and services based on segment and stage
• Address objections and concerns with empathy
• Follow sales scripts and SOPs, maintain high service quality
• Achieve monthly conversion targets (sales closures)
• Maintain accurate records in CRM
• Coordinate with clinical team for smooth onboarding of new patients
• Participate in regular sales training & feedback sessions
Requirements
Bachelor’s degree in any field (Healthcare, Psychology, Nutrition, Sales preferred)
1–5 years experience in healthcare sales / wellness sales / tele-sales / patient counselling
Excellent communication skills (English + Hindi/regional language)
Ability to listen empathetically and build rapport with patients/families
Strong objection-handling and consultative selling skills
Familiarity with CRM tools (training provided)
Self-motivated and target-oriented
Ability to work flexible hours if needed
About the Company
OPSAN is dedicated to enhancing the quality of life for patients through comprehensive palliative and home care services. With state-of-the-art centers located across Delhi-NCR, we offer specialized support, including daycare, home hospice, and nutritional guidance tailored to patients undergoing cancer treatment. Our compassionate approach ensures that each patient receives the utmost care in a cozy and supportive environment.